RETURNS
All items (except for clearance items) can be returned within 14 days of purchase for an Exchange or Store Credit.
We will refund clearance items, if they are damaged or faulty.
Returns must include your original invoice.
If you need to return an item, please contact us at the following email address:
info@sistasista.biz
Please do not hesitate to email info@sistasista.biz or by using the contact form below, if you require any additional information.
Returns
Sista Sista continually try to provide our customers with the lowest possible prices and free express postage. In order to keep prices low for all our customers, we can only provide free return postage on an exchanged item, based on the conditions outlined below (so as to be fair to all of our customers).
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
**Please email us if you have genuine and extenuating circumstances, if the 14 day exchange period has expired and we will pass this request to management for special consideration (at our discretion).
We will assist our customers whenever possible to do so.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The items must:
- Be received in original condition – unworn, unwashed, with all tags still attached.
- Not smell of ladies perfume/deodorant so please take due care when trying on your order.
Returned items not received in their original state will be automatically returned to the customer. Sista Sista staff reserve the right to reject a return if we conclude it is not in a new condition.
We don’t offer refunds on change of mind or incorrect sizing purchases.
We offer free return shipping for exchanged items, (excluding international customers and items that have been purchased using a discount code and/or sale items), up to and including one exchange per purchase.
You’ll just need to cover the postage to send it back to us.
** For items purchased using a discount code, sale items and/or International postage items, you will need to send us a postage bag and/or pay for the return postage from Sista Sista, for an exchange item, (as well as the cost of sending the exchange item back to us).
In the unlikely event that you may require a second exchange on the same purchased item, then for this second exchange, you will need to pay for return postage from Sista Sista (for any second exchange requested/required for the same initial purchase).
Please Note: A Sista Sista Gift Card is a non-returnable or refundable item.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Clearance items.
Only regular priced items (and/or regular ‘Sale/Discount’ items) may be refunded and we will refund items that have been purchased, using a discount code (for example, 10% off, store wide).
**Unfortunately Clearance items (due to them being at heavily discounted/less than wholesale prices) cannot be refunded. We will refund clearance items, if they are defective or damaged.
The item will be marked as a clearance item, if it is not included within our refund policy and this will be made clear on the purchase page, if the item is indeed exempt from our returns policy.
Please do not hesitate to contact us at Email : info@sistasista.net or through our on line chat function, if you have any queries re.
Exchanges.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@sistasista.net and we will message you the address in which to send your return.
Shipping
To return your product, please email us at : info@sistasista.net and we will provide you with the fastest return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Store Credit
Returned items will be issued as a Store Credit to the customer.
Due to the popularity of our range we cannot guarantee that we will have a different size in stock to exchange. For this reason any returns will automatically be issued as a Store Credit that will allow you to revisit our site to either purchase a different item or the same item in a different size, provided it is available.
Please note – free return delivery is not available for our international customers.
Returns are processed within 3 days of receiving your items. You will received an email with details of the Store Credit. Store Credits can only be used online and not instore.
Faulty Items
All items are thoroughly inspected before being sent out to customers to ensure a high level of quality in the garments you purchase from us.
We are happy to replace, repair, or refund in the case of a manufacturing fault.
You can email info@sistasista.net , (or by using the contact form below) if you believe your garment has a fault.